Frequently Asked Questions

Q: Why is the firm conducting this recall?

A: The safes contain a biometric reader that allows unpaired fingerprints to open the safe until a fingerprint is programmed, allowing unauthorized persons, including children, to access hazardous contents, including firearms.

Q: How is the firm conducting this recall?

A: We have removed the recalled products from stores and are contacting customers directly. Model QCJJ01: We offer either a free repair kit or a replacement safe. Model QHXP029B: We provide a free repair kit only. The repair kit is a new module you can easily install to fix the security issue. For replacements, customers must first disable and dispose of their current safe.

Q: How can I tell if my product is affected by the recall?

A: Please read the recall notice on our website. https://www.securitysafe.store/recallnotice

Q: How do I participate in the recall?

A: In order to participate in the recall you can either: Contact us via our service email support@bbrkin.com and request Recall Assistance. Use the link below and fill out your contact information and our team will contact you: https://www.securitysafe.store/recallreplacement

Q: What is the problem with my biometric Safe?

A: The safes contain a biometric module that allows unpaired fingerprints to open the safe until a fingerprint is programmed, allowing unauthorized persons, including children, to access hazardous contents, including firearms.  

Q: I no longer have the receipt for the product. Can I still return it?

A: You do not need a receipt. Provide us with the series number of your safe and we can begin the process with you.

Q: Will I receive a refund for the product?

A: No, we will send a new program module to you, you can replace the installation to fix the security vulnerability, or we will provide a new biometric safe that has been programmed to eliminate the issue as described in the recall.

Q: How long will it take for me to receive my repair kit?

A: It usually takes 1 week to send you the repair kit (program module) and 1-2 weeks to send the replacement safe. We apologize for any inconvenience this might cause, and we assure you that we are working as quickly as possible to replace your product.  

Q: Can I keep using my safe until then?

A: You should stop using the biometric reader immediately and remove the batteries from the safe, and use the key to open the safe.